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Why Five-Star?  Why Five-Star and Sorry Works?

At Sorry Works!, we like to say disclosure is NOT just a downstream event.  It’s also an upstream event that starts with the first patient visit, the first encounter with the family, and every visit or encounter up to IF you have an adverse event.  The goal being to have such a strong, loyal relationship with your customers, they will come back to you and your organization post-event and listen.  Then, you can use the Sorry Works! tools of disclosure, empathy, and (when necessary) apology to save the relationship.

Conversely, if the patient or family hates you and your organization going into the event, no amount of “sorry” is going to save the day.  You need to build strong relationships pre-event with patients and families, and that’s where Five-Star from Sorry Works! can assist your organization.

Five-Star is important to your risk management strategy, but it’s also important to reimbursements, staff retention, and your quality/safety efforts.  Five-Star is a critical issue for healthcare organizations.

Let Sorry Works! help you with Five-Star.  To learn more about our Sorry Works! presentations, click here.  To receive more information about Five- Star, either call 618-559-8168, e-mail doug@sorryworks.net or complete the form below and hit “send.”

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