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In Praise of the Sorry Works! Book

Favorable reviews are coming in every day for the new Sorry Works!Book Below read a sampling of quotes from your healthcare, insurance, and legal colleagues. To order the Sorry Works! Book click on this link. 

The Michigan Society of Healthcare Risk Managers bought a copy of the Sorry Works! Book for every one of their members and had this to say: "We felt this book would make an excellent resource for our members and assist them in promoting and teaching disclosure and apology of medical errors in their institution."
Margaret Curtin, President, Michigan ASHRM 

"For the first time, the authors have clarified the difference between empathy and apology, which will help everyone to move forward with this important concept that can improve patient safety and reduce liability risk,"
Pat Sedlak, Director, Aon Risk Services

The authors truly dispel the myths associated with disclosure and apology, enabling providers to get past the barriers and get to strengthening the physician-patient relationship - a better result for everyone occurs when providers show they care in the right way!" 
Neil Hutcher, MD, Bariatric Surgeon, Past President of the American Society of Metabolic and Bariatric Surgery

"It is an easy read with good concise information. I think the most beneficial part is the how 'how-to' implement a disclosure program...we will be providing the book to attendees at our conference this year." 
Becky Miller, Executive Director, Missouri Patient Safety Center

"The Sorry Works! book is wonderful, and just what I needed for my organization! It is concise, informative, and very sensible. It should be required reading for any group considering development of a Disclosure policy and for those training to become champions for their organization."
Rhonda L. McGlothlin, Director, Risk Management & Insurance Operations, Centra Health, Inc.

"Every hospital risk manager should read this simple and profound book. It makes the case that expressing empathy and sympathy to patients and accepting responsibility, when appropriate, is kind, humane, and liberating."
Brian J. Teusink, Senior Vice President, PHT Services. 

"This is the 'how-to' manual for providers who want to reconnect with patients and families after adverse medical events."
Ilene Corina, President, PULSE of NY

"Without a doubt, this is the best book on the topic of disclosure and apology. As a mediator and arbitrator, the Sorry Works! Book is straight forward, practical, and very useful text that is easy to read and enjoyable. I highly recommend to anyone who is concerned about medical liability."
James McGuire, mediator and arbitrator. 

"This book is as important as it is concise and readable. Health professionals will find a host of extremely useful distinctions and insights along with valuable recommendations. Above all, this book epitomizes a patient-centered approach to discussing adverse events- whether caused by error or not - with patient and their families." 
John Banja, PhD, Medical Ethicist, Emory University

"The day I received the book, I just stayed at my desk and read a third of it before making myself go back to work The format is great, the content is clear and easy to follow. The book is a great asset to those who are in the health care arena who would simply like to understand and put into practice conflict resolution."
Colette R. Knisely, Todaro Knisely Group

The new book is super and should be required reading for health care professionals as well as any student going into in a health care field. The chapters provide much practical, useful information."
Bob Cisneros, PhD, Campbell University School of Pharmacy

To order the Sorry Works! Book, click this link to visit our secure order form. 

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