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Sorry Works! Book 2.0

"For the first time, the authors have clarified the difference between empathy and apology, which will help everyone to move forward with this important concept that can improve patient safety and reduce liability risk,"

Pat Sedlak, Director, Aon Risk Services

The quickest way to order your book is to go to our online order form.  You can also call 618-559-8168 or e-mail and a copy will be mailed to you today.

The title of the book is "Sorry Works! Disclosure, Apology, and Relationships Prevent Medical Malpractice Claims." 

Disclosure is a hot topic today. This book is the "how-to" manual for providers, hospitals, medical practices, and insurers wanting to implement disclosure programs. Furthermore, we worked hard to limit the size of the book to 103 pages, so even the busiest healthcare professional can read it on an airplane or over a long weekend.

The book is written by Doug Wojcieszak, Sorry Works! Founder, Jim Saxton, Esquire and Chairman of Stevens & Lee Health Care Litigation and Risk Management Department, and Maggie Finkelstein, Esquire, of Stevens & Lee.

Stevens & Lee is one of the nation's premier law and risk management firms. As lawyers who have defended doctors, hospitals, and insurance companies, Jim and Maggie bring an important and unique perspective to disclosure and apology. With absolute credibility, they can address the fears and concerns about disclosure and apology and teach healthcare, insurance, and legal professionals how to disclose in the right way and at the right time.

As a person who lost his oldest brother to medical errors and successfully sued the hospital, Doug teaches healthcare, insurance, and legal professionals how and why disclosure and apology are so important to patients and families.

The retail price of the book is $27.49; however, bulk discounts are available. Call 618-559-8168 or e-mail to inquire about bulk sales. 

Thank you!

"The Sorry Works! book is wonderful, and just what I needed for my organization! It is concise, informative, and very sensible. It should be required reading for any group considering development of a Disclosure policy and for those training to become champions for their organization."
Rhonda L. McGlothlin, Director, Risk Management & Insurance Operations, Centra Health, Inc. 

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