Re-send: Training Front-Line Staff on Disclosure & Apology Webinar -- Free!
On Tuesday (Feb 28th), we sent out the invitation below for a free webinar, and it generated much interest. Unfortunately, Tuesday was also the day that Amazon's internet outage impacted many websites, including our registration page. Some folks could not register. So, we are re-sending this invitation. Please register for the webinar and share with colleagues. And, yes, we are still waiting for an apology from Amazon! :)
Sorry Works! is offering a free webinar with our partner, The Sullivan Group (TSG). The webinar is entitled "Training Staff to Handle Adverse Event" and will be held on Thursday, March 23rd at 1pm ET/10am PT. This is a great chance to see/hear the disclosure training content we share with front-line staff.
The goals of the webinar are:
- Why communication & resolution training is important
- How to best prepare your staff for difficult conversations
- What processes to implement for a sustainable approach
Again, the webinar is free, but we do ask that you register. To register, you can simply respond to this e-mail or visit this link.
We hope to see you at the webinar, and please share this e-blast with friends and colleagues.