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Tue, Feb 28, 2017

Training Front-Line Staff on Disclosure & Apology Webinar -- Free!

Sorry Works! is offering a free webinar with our partner, The Sullivan Group (TSG). The webinar is entitled "Training Staff to Handle Adverse Event" and will be held on Thursday, March 23rd at 1pm ET/10am PT. This is a great chance to see/hear the disclosure training content we share with front-line staff.

The goals of the webinar are:

  • Why communication & resolution training is important
  • How to best prepare your staff for difficult conversations
  • What processes to implement for a sustainable approach

Again, the webinar is free, but we do ask that you register. To register, you can simply respond to this e-mail or visit this link.

We hope to see you at the webinar, and please share this e-blast with friends and colleagues.


Sincerely,

-Doug

Doug Wojcieszak
Founder Sorry Works!
PO Box 531
Glen Carbon, IL 62034
618-559-8168

 
 
   
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