Little Book of Empathy for Front-line Staff, Customizable Too
Over the past five years we have literally sold thousands of copies of the Little Book of Empathy to hospitals, nursing homes, and medical practices throughout the United States and around the world. This compact, inexpensive text shows front-line staff in 30 minutes of less how to stay connected with patients, residents, and families after something goes wrong without prematurely admitting fault. The cost is from $4 to $9.99 per unit, depending on quantity, and bulk order prices are available.
Moreover, we can customize the Little Book of Empathy for your organization...we can put your logo on the cover, include a welcome message from your leadership, put your risk or claims contact information on the back cover, and even sprinkle quotes from leadership throughout the text. Get as creative as you would like. To discuss customization options, simply call 618-559-8168 or e-mail firstname.lastname@example.org.
The Little Book of Empathy will show your staff how to say "sorry" following adverse events, how to be supportive of patients/residents and families and also colleagues, and encourage staff to immediately report incidents to leadership. It's a great risk management tool, and the investment you make will be returned many times over.
Again, you can order your copy (or copies) of the Little Book of Empathy by clicking on this link.