Five- Star is no longer the sole concern of Mickey Mouse or Ritz Carlton Hotels. Healthcare organizations need to embrace Five-Star if they want to be reimbursed by the government and insurers. Patients and families have to be “nice” when they complete those surveys, and Five-Star customer service (or lack thereof) will dictate how nice (or mean!) they are. However, Five-Star in the healthcare world is more than about reimbursement --- it also gets into your quality/safety efforts, staff retention, and…..liability and risk reduction approach! Five-Star is an absolutely critical issue for today’s healthcare organizations for a variety of reasons.
Sorry Works! has developed a Five-Star presentation that helps you and your organization get past the excuses why Five-Star won’t work in a healthcare setting and make this important concept come alive in your organization. This presentation is a lively, spirited, and funny look at a very important issue. Sorry Works! will literally help you look at your organization from start to finish, top to bottom through the eyes of your customers, and identify and fix the frustration points that get in the way of your customers having a great relationship with you….. a great relationship that can not only lead to high survey scores and higher reimbursements, but also help you and your staff following an adverse event.
The Sorry Works! Five-Star presentation is a great fit for Grand Rounds, staff retreats, leadership meetings, or association meetings.
For more information on the Five-Star presentations, either call 618-559-8168, e-mail firstname.lastname@example.org, or complete the form below and hit “send.”